USE + CARE + SAFETY
HOW TO USE OUR ROLL-ON FRAGRANCES
For the best experience. . .
• Apply onto pulse points — wrists, inner elbows, neck, behind the ears.
• Fragrance lasts longer on moisturized skin.
• Roll or blot fragrance oil onto skin, do not rub.
• Reapply as needed.
• Always keep the cap on tight when not in use.
• Store out of direct sunlight and heat.
SAFETY first. . .
• Keep away from children and pets.
HOW TO USE OUR MOODMISTS
For the best experiencing, always shake gently before each use,
store out of direct sunlight, and follow these suggestions. . .
As a Room Spray
• Spritz into the air as often as needed.
As a Linen Spray
• Spray 6-8" away from bedding, pillows, and furniture.
• Spot-test light fabrics first.
As a Body Mist
• Spray on clean, moisturized skin, avoiding your eyes.
• Start light — you can always add more.
SAFETY first. . .
• Don't spray near open flames.
• Keep away from children and pets.
HOW TO BURN OUR CANDLES
For an optimal burn and longevity, follow these rules. . .
• Always trim the wick to ⅛"–¼" before each use.
• Wood wicks need extra heat on the first light. Use a lighter with a sturdy flame
and hold it on the wick for 5–10 seconds.
• Burn until the wax melts all the way to the edges, especially on the first burn.
• Don't burn longer than 4 hours at a time.
SAFETY first. . .
• Don't burn longer than recommended time for size of candle.
• Stop when ½" of wax remains.
• Place on a stable, heat-safe surface.
• Keep away from drafts, drapes, kids, and pets.
• Never leave a burning candle unattended.
COMMON CANDLE ISSUES & FIXES
Wick Will Not Light
Trimming the wick might seem counterintuitive, but here's why it works. The flame draws wax up through the wick as fuel. If the wick isn't trimmed short and clean, the wax can't reach the flame and it diminishes. Trim to about 1/8", remove the charred bit, then relight.
Wick Won't Stay Lit
First Use — The first time you light your candle, the wood wick may ignite but then self-extinguish right away. This is common — wood wicks need sustained heat to pull melted wax up into the wick. Hold your heat source on the wick for 5–10 seconds. If it self-extinguishes, simply let the wick cool, trim off the charred wood, and relight immediately.
Other Than First Use — If your candle won't stay lit, the flame is likely drowning in melted wax. Remove some wax, wait a minute, and relight. (See "Removing Melted Wax" below.)
This can also happen if your candle has tunneled. Scroll down to the "Tunneling" section for repair tips.
Flame Is Too Large
If a wooden wick isn't trimmed before lighting, the flame can get too large—a safety hazard. Extinguish, trim the charred wick, then relight.
Tunneling
This happens when wax burns down the middle while the edges stay solid. To prevent it, always burn your candle long enough for the melt pool to reach edge to edge—this can take up to 4 hours depending on size of the candle.
A good rule of thumb: burn 1 hour per inch of diameter. But every candle is different—a 3" candle may melt fully in 1.5 hours, at which point you can blow it out or keep going.
If you catch tunneling early, try the fixes below. Even deeper tunnels can often be saved with one or both of these techniques:
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Tin Foil Method
Wrap aluminum foil around the candle like a tent, leaving a small opening over the flame for airflow. Let it burn for about 30 minutes (or longer if needed) until the wax melts edge to edge.
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Blow Dryer/Heatgun Method
Use a blow dryer or heat gun on high heat, low air speed, moving in a circular motion until the sides are fully melted. The wick may end up buried under wax—don't worry, we'll cover that next.
REMOVING MELTED WAX
Make sure the flame is out. Fold a paper towel and press the edge into the melted wax to absorb it. Repeat until about 1/4" of the wick is exposed, trim the charred tip, let the wax harden, then relight.
WE ARE HAPPY TO HELP!
If none of these suggestions help, email us at hello@everlongcandleco.com. Please include the candle name, a detailed description of the issue, and photos showing the problem.