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CANDLE TIPS + TRICKS

Are you having trouble burning your candle? Here are some common issues and suggested fixes. 

WICK WILL NOT LIGHT

Although trimming the candle wick may seem counterintuitive to help the candle burn better, here's why you should try it. The flame uses the wax as fuel by drawing the wax up through the wick. If the candle wick is not trimmed short and clean, the wax can't make it to the flame, and the flame diminishes. Trim the wick to about 1/8" (removing the charred wick), and relight.

WICK WILL NOT STAY LIT

If your candle won't stay lit, it's usually because the flame is drowning in melted wax. To remedy this, you must remove some of the melted wax, wait a minute, and relight your candle. (See "Removing Melted Wax" below.)

This can also happen if your candle has tunneled. Please scroll down to the " Tunneling " section to learn about repairing a tunneled candle.

FLAME IS TOO BIG

If a wood wick has yet to be trimmed before it is lit, it can cause the flame to become too large, which presents a safety hazard. Extinguish the flame immediately. Trim off the charred wick and then relight.

TUNNELING

One issue you might face is tunneling, which happens when solid wax remains around the edges while the candle burns down in the middle. To avoid this, you should burn your candle for up to 4 hours during the FIRST BURN or until the top of the candle has melted from edge to edge. The amount of time you should burn your candle is relative to its diameter. As a rule of thumb, burn your candle for 1 hour for every inch in diameter. For example, if you have a 4" diameter candle, you will want to burn it for 4 hours, a 6" diameter candle for 6 hours. Each candle differs based on the wax, the wick, and the vessel. So please check your candle because a 3" candle could reach a complete melt pool in 1 1/2 hours. In that case, you can extinguish the flame or continue burning the candle for the remaining 1 1/2 hours.

If caught in time, we suggest trying one of these fixes before giving up on your candle. Sadly, if the tunneling has gone too deep, it will likely not be fixed so it's important to deal with tunneling at first signs. 

Tin Foil Method

Wrap a piece of aluminum foil around the candle like a tent, but leave a hole over the flame for oxygen. It covers the pie crust with foil while leaving the central part of the pie uncovered. Let the candle burn for about 30 minutes (or longer if needed). The wax should melt off the sides and have a complete melt pool. 

Blow Dryer/Heat gun Method

This method is relatively easy. Using your blow dryer or heat gun on high heat, low-velocity settings (we want the heat but not all the wind!), in a circular motion, heat the candle until the sides of the wax are completely melted.

You may find that your wick is now entirely under the wax or needs to be exposed more to light. Stay with us...

REMOVING MELTED WAX

Be sure the flame is extinguished. You will want to have paper towels on hand. Fold the paper towels and place the edge into the melted wax. The paper towel will absorb the wax. Repeat until about 1/4" of the wick is exposed. Trim off the charred parts of the wick and relight.  

NEED MORE HELP?

If none of these suggestions help, please email us at hello@everlongcandeco.com. Along with a detailed description of the situation, please attach images of the candle, its name, and the batch number, which can be found on the warning label (example, B-101).